Currently seeking a position in the information technology industry in an environment where this quick learner can strive for accomplishment, taking advantage of excellent problem solving skills.

Community College of Philadelphia, Philadelphia, PA - Liberal Arts Major, GPA 3.64

Oviatt Media, Philadelphia, PA
Web Programmer

• Created PHP-based websites to customer specifications
• Maintained strong relationships with customers and vendors through strong written and verbal communication
• Developed Joomla content management system modules in PHP

Com-4-Comp, Philadelphia, PA
Customer Support Technician

• Maintained strong customer relationships for sales transactions of computer parts
• Excelled at explaining very technical concepts to customers in laymans terms
• Provided coordination between customers and employees to ensure communications were accurate and needs were being met
• Verified work order requests for accuracy and completion deadlines were met
• Built computers according to customer specifications and needs
• Incorporated strong problem solving skills by repairing hardware and software
• Designed e-commerce website from scratch with custom content management system

Solutions for Progress, Philadelphia, PA
System Administrator

• Maintained and provided on-location desktop support for over a hundred Windows, Mac, and Linux computers
• Wrote custom maintenance software to reduce time spent on repetitive tasks
• Trained employees on how to use software and hardware
• Supervised and designed a process for efficiently rolling out software and hardware upgrades to hundreds of desktop computers while minimizing downtime
• Designed and implemented a company-wide central login system with automated backups using Linux, LDAP, Samba, and Rsync, which vastly improved efficiency for support staff
• Designed a central login server that created efficiency for the support system
• Enhanced the security of the premises through existing internal services

Pinemere Camp, Stroudsburg, PA
System Administrator and Consultant

• Provided on-location customer support and training for staff
• Designed and maintained a company website with regular updates
• Organized and adjusted large amounts of photos daily in Photoshop to effectively portray camp activities and outings for publication on the camp website
• Designed and installed public internet kiosks for camp staff